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2 min read

The Three 100s

By Chip King on Jun 8, 2021 10:49:14 AM

Admit it—you have at least one favorite salesperson that you try to give all your friends and referrals to. Why? Because they follow, to the letter, the processes that you have built over the years through rigorous effort and continuous improvement. Imagine for a moment that your sales customer’s experience is precisely what you have designed for 100% of your customers, 100% of the time, by 100% of your team members.

Topics: Automotive Customer Experience Change Speed, transparency, control


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