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3 min read

Speed, Transparency, and Control

By Chip King on Feb 22, 2021 10:54:31 AM

Dealers Need to Provide a Strikingly Different Experience From the Start

“Every time we touch a customer, we ought to think about how our decisions impact them,” he said. “At the end of the day, customers want three things; speed, transparency, and control in the process.” Paul Walser, Incoming NADA Chairman

Topics: Customer Experience Dealership Processes
3 min read

Improving Dealership Processes: Solve for Complexity, Solve for Tomorrow

By Tony Gomez on Jan 5, 2021 12:47:15 PM

Between the regulations and compliance requirements of the Gramm-Leach-Bliley Act Privacy & Safety Rules, the Disposal Rule, Buyer’s Guides, Equal Credit Opportunity Act, Red Flags Rules, Reg Z and more, it’s not a wonder why our business has become so complex. Not to mention the over watch present today with state and federal agencies and the CFPB.

Topics: Customer Retention Dealership Processes


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