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2 min read

The Three 100s

By Chip King on Jun 8, 2021 10:49:14 AM

Admit it—you have at least one favorite salesperson that you try to give all your friends and referrals to. Why? Because they follow, to the letter, the processes that you have built over the years through rigorous effort and continuous improvement. Imagine for a moment that your sales customer’s experience is precisely what you have designed for 100% of your customers, 100% of the time, by 100% of your team members.

Topics: Automotive Customer Experience Change Speed, transparency, control
2 min read

The Dangers of a Great Market

By Chip King on May 17, 2021 10:17:27 AM

Focus on the Long Term  

1. High demand/low availability drives price increases.
2. How we manage those increases determines retention and future market share.


Many of us have seen this play before! In the early 80’s, I was a UCM at a Toyota store. For about a year, cars were scarce and mostly sold by order. We took advantage of the demand in ways that cost us 2x in the following market.

Topics: Automotive Customer Experience Change Low Inventory
2 min read

Learn to Adapt and Thrive in the World of Rapid and Unpredictable Change

By Chip King on Apr 27, 2021 1:49:14 PM

The automotive industry has not seen the playing field change this fast and in so many ways since January of 2008. With Covid still in play, we are now seeing a predicted 6+ month period of challenge in new car inventory, and a continued price and availability crisis in used car sales.

Topics: Automotive Customer Experience Change
1 min read

ZipDeal Chooses EpiAnalytics to Power New & Used Vehicle Delivery System for Auto Dealers

By Tony Gomez on Mar 23, 2021 9:59:57 AM

COLUMBUS, OHIO (PRWEB) 

EpiAnalytics, a leader in automotive artificial intelligence, today announced a technology integration partnership with ZipDeal, which offers a streamlined, post-sale, pre-F&I vehicle delivery system for automotive dealers. Through this partnership, ZipDeal has integrated EpiAnalytics’ VINoptions solution with its vehicle and accessories module to help dealers improve revenue streams by enabling sales staff to present more details about vehicle options, features and corresponding accessories. The new tool, which launched last summer, is available to dealers now.

Topics: Automotive Customer Experience Accessories EpiAnalytics
1 min read

Post-Sale Task Overload Syndrome

By Danny Benites on Feb 25, 2021 5:03:18 PM

Meet Johnny. He's our new salesperson. Johnny used to work at the phone store but now has decided to join the exciting world of retail automotive. He must have thought to himself, “Hey, I can sell cars. Everybody needs cars!” So after learning the preliminary steps to the sale, his sales manager pulls him aside and says, “By the way, once the customer agrees to buy the car, you’ll need to do these 15 things while keeping your new found friends entertained for at least an hour!”

Topics: Automotive Customer Experience Streamline Processes
3 min read

Speed, Transparency, and Control

By Chip King on Feb 22, 2021 10:54:31 AM

Dealers Need to Provide a Strikingly Different Experience From the Start

“Every time we touch a customer, we ought to think about how our decisions impact them,” he said. “At the end of the day, customers want three things; speed, transparency, and control in the process.” Paul Walser, Incoming NADA Chairman

Topics: Customer Experience Dealership Processes
1 min read

ZipDeal Named As Company to Watch by Automotive Ventures

By Blair King on Feb 17, 2021 10:21:09 AM

We are thrilled to be named as an Automotive Ventures Company to Watch!

“ZipDeal was selected as an Automotive Venture ‘Company to Watch’ because of the results it’s driving for dealers. It’s rare that an in-store solution can both improve the consumer experience while also driving more F&I profits. What I like about ZipDeal is that consumers feel in control of their experience, while the product enforces best practices for the dealer’s process.”

-Steve Greenfield, Automotive Ventures CEO/Founder

Topics: Company to Watch Automotive Ventures
2 min read

Make the Wait Great: Turning the Wait for Settlement from a Profit Leak to a Revenue Generator

By Chip King on Jan 20, 2021 4:41:28 PM

After 14 hours of research online and in social circles, after 7 usually painful telephone calls to 7 different dealers designed to rule out all but one, the customer settles on the vehicle model and the dealership they want to buy it from.

Next comes what all too often is an almost 4-hour process, gradually taking the customer from exhilaration and euphoria to frustration. And to add to that, most dealerships delay the offering to review additional opportunities to protect their purchase…to the point that the customer is at a low and simply wants to leave.

Topics: Customer Experience Customer Retention Make the Wait Great
3 min read

A Customer’s Journey: Purchasing a Vehicle from the Customer’s Point of View

By Blair King on Jan 12, 2021 2:44:11 PM

Purchasing a car is an exhilarating experience for the customer. You’ve saved the money, you’ve narrowed down the options, and most likely, you’ve thought about this decision for months before visiting a dealership and making the purchase. 

Topics: Customer Experience Customer Retention
3 min read

Improving Dealership Processes: Solve for Complexity, Solve for Tomorrow

By Tony Gomez on Jan 5, 2021 12:47:15 PM

Between the regulations and compliance requirements of the Gramm-Leach-Bliley Act Privacy & Safety Rules, the Disposal Rule, Buyer’s Guides, Equal Credit Opportunity Act, Red Flags Rules, Reg Z and more, it’s not a wonder why our business has become so complex. Not to mention the over watch present today with state and federal agencies and the CFPB.

Topics: Customer Retention Dealership Processes

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