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1 min read

Post-Sale Task Overload Syndrome

By Danny Benites on Feb 25, 2021 5:03:18 PM

Meet Johnny. He's our new salesperson. Johnny used to work at the phone store but now has decided to join the exciting world of retail automotive. He must have thought to himself, “Hey, I can sell cars. Everybody needs cars!” So after learning the preliminary steps to the sale, his sales manager pulls him aside and says, “By the way, once the customer agrees to buy the car, you’ll need to do these 15 things while keeping your new found friends entertained for at least an hour!”

Topics: Automotive Customer Experience Streamline Processes
3 min read

Speed, Transparency, and Control

By Chip King on Feb 22, 2021 10:54:31 AM

Dealers Need to Provide a Strikingly Different Experience From the Start

“Every time we touch a customer, we ought to think about how our decisions impact them,” he said. “At the end of the day, customers want three things; speed, transparency, and control in the process.” Paul Walser, Incoming NADA Chairman

Topics: Customer Experience Dealership Processes
1 min read

ZipDeal Named As Company to Watch by Automotive Ventures

By Blair King on Feb 17, 2021 10:21:09 AM

We are thrilled to be named as an Automotive Ventures Company to Watch!

“ZipDeal was selected as an Automotive Venture ‘Company to Watch’ because of the results it’s driving for dealers. It’s rare that an in-store solution can both improve the consumer experience while also driving more F&I profits. What I like about ZipDeal is that consumers feel in control of their experience, while the product enforces best practices for the dealer’s process.”

-Steve Greenfield, Automotive Ventures CEO/Founder

Topics: Company to Watch Automotive Ventures
2 min read

Make the Wait Great: Turning the Wait for Settlement from a Profit Leak to a Revenue Generator

By Chip King on Jan 20, 2021 4:41:28 PM

After 14 hours of research online and in social circles, after 7 usually painful telephone calls to 7 different dealers designed to rule out all but one, the customer settles on the vehicle model and the dealership they want to buy it from.

Next comes what all too often is an almost 4-hour process, gradually taking the customer from exhilaration and euphoria to frustration. And to add to that, most dealerships delay the offering to review additional opportunities to protect their purchase…to the point that the customer is at a low and simply wants to leave.

Topics: Customer Experience Customer Retention Make the Wait Great
3 min read

A Customer’s Journey: Purchasing a Vehicle from the Customer’s Point of View

By Blair King on Jan 12, 2021 2:44:11 PM

Purchasing a car is an exhilarating experience for the customer. You’ve saved the money, you’ve narrowed down the options, and most likely, you’ve thought about this decision for months before visiting a dealership and making the purchase. 

Topics: Customer Experience Customer Retention
3 min read

Improving Dealership Processes: Solve for Complexity, Solve for Tomorrow

By Tony Gomez on Jan 5, 2021 12:47:15 PM

Between the regulations and compliance requirements of the Gramm-Leach-Bliley Act Privacy & Safety Rules, the Disposal Rule, Buyer’s Guides, Equal Credit Opportunity Act, Red Flags Rules, Reg Z and more, it’s not a wonder why our business has become so complex. Not to mention the over watch present today with state and federal agencies and the CFPB.

Topics: Customer Retention Dealership Processes
3 min read

Vehicle Accessories: Blueprint to the Ultimate Low Hanging Fruit

By Chris Rothermel on Dec 30, 2020 4:36:00 PM

There’s $300-$800 in accessories being spent on new vehicles sold today. It's grown to a $43 billion-dollar business, only 5% of which goes to the franchise dealer. The rest they concede to the aftermarket providers.

Topics: Accessories
6 min read

There Is a Storm on the Horizon, How Can Your Dealership Survive It?

By Tony Gomez on Dec 1, 2020 1:15:38 PM

A new breed of automotive retailers are entering the marketplace, and there’s a very small window of opportunity for today’s conventional automotive dealer to refit their business to be effective in new era of automotive retailing.

Topics: Automotive Customer Experience Processes
5 min read

Process Execution: The Key Marker of High-Performance Teams

By Tony Gomez on Nov 17, 2020 12:53:20 PM

Ever walk into a McDonald’s and just watch their process at work? If not, take the time to observe next time you visit one of these iconic fast-food chain restaurants. You’ll witness employees, who average just $10.12 per hour*, move with the brisk pace, tempo, and synchronicity of a well-trained team as they interact with each other and their customers.

Topics: Automotive Process
4 min read

Ceramic Sealant: Good enough for the iPhone 12? Good enough for me.

By Danny Benites on Nov 13, 2020 10:27:39 AM

Apple's new iPhone 12 models are protected by the much-anticipated Ceramic Shield. This is great news for all of us to improve the durability and protect our new $1200 investment. According to Apple, Ceramic Shield offers four times better drop protection! What made it so desirable? Not gold (or rose gold), but a fresh take on an old material: ceramic. 

Topics: Automotive Paint & Fabric Ceramiseal Ceramic Protection Environmental Protection Product

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